NEW ZEALAND DELIVERY: Courier
AUSTRALIA DELIVERY: NZ Post Couriers / Fedex
REST OF WORLD: NZ Post Couriers / Fedex
All Couriers include tracking number.
OVERSEAS IMPORT TAXES
When you make a purchase with Mahsa you are liable for all Duties and Taxes on your order. In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees, duties and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Orders placed in New Zealand will not incur any duties or taxes.
It is important you fill in your correct address when ordering. Mahsa cannot accept responsibility for the wrong address being used with an order. Please email us if your garment does not arrive within the expected delivery time frame. Our next step will be to lodge an enquiry for you with the relevant postal service. The postal service will then get in contact with you with an update. The whole process can take up to 2 months. It is safer if you can have your items delivered when you are present as our courier does not require a signature upon delivery. Please provide a secure daytime delivery address.
RETURNS AND EXCHANGES
If, for any reason you are not happy with your Mahsa garment, please contact Mahsa immediately — email@example.com. Should the product be faulty, Mahsa Ltd. will happily replace the garment. If the product is out of stock we will refund your money or offer you a credit. Mahsa needs to be contacted within 7 days of receiving the garment. If you have a change of heart, exchanging clothing is at the discretion of Mahsa. You will need proof of purchase to return or exchange garment/s. If the garment has been damaged in transit, please do let us know immediately and we will contact the courier company and manage further claim details.